What Is The Difference Between CRM, Experience, And Customer Service?

CRM

Difference Between CRM, Experience, And Customer Service : The terms CRM, user experience, and customer service often tend to get confused. However, these are aspects of sales marketing, which offer differentiated functionalities within your business or company. In this post, you will identify in detail the main elements and characteristics of these terms. Customer Service … Read more

Consumer Centricity As A Business Strategy In The Experience Economy

Consumer Centricity

Consumer Centricity : In the new economy of experience, maintaining our company’s income statement and its long-term growth requires betting on business strategies that put the customer at the center. The Experience Economy All companies are currently facing digital transformation processes that impose different challenges on us, such as the need to establish effective hybrid … Read more

Strategic Management Of Key Clients

Strategic Management

Strategic Management Of Key Clients : Most of the companies involved in B2B processes usually say that they have a “partner” approach with their clients. In some cases, the results do not support this statement and in others, it is the clients themselves who directly say that the words do not correspond to the facts. … Read more